Welcome to ylivix.xyz. Your satisfaction is our top priority. This Return Policy outlines the conditions and processes for returning items purchased from our website. Please read it carefully to understand your rights and obligations.

1. General Return Conditions

1.1 Eligibility for Returns

  • Items must be returned within 30 days of receipt.
  • Products must be unused, in their original packaging, and in the same condition as when received.
  • Items purchased on sale or as part of a promotion may have different return policies, as specified at the time of purchase.

1.2 Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods such as food, flowers, or plants.
  • Customized or personalized products.
  • Items marked as “Final Sale” at the time of purchase.
  • Gift cards and downloadable software products.

2. How to Initiate a Return

2.1 Contact Us

  • Email our customer service team at support@ylivix.xyz with the following details:
    • Your order number.
    • The item(s) you wish to return.
    • Reason for the return.

2.2 Return Authorization

  • After reviewing your request, we will send you a Return Authorization Number (RAN) and detailed instructions on how to proceed.
  • Do not ship the item back without the RAN, as it may not be processed.

3. Return Shipping

3.1 Customer Responsibility

  • Customers are responsible for paying the shipping costs for returning items unless the return is due to our error (e.g., wrong item shipped, defective product).

3.2 Packaging Requirements

  • Ensure the item is securely packaged to avoid damage during transit.
  • Include the original receipt or proof of purchase inside the package.

3.3 Recommended Shipping Methods

  • Use a trackable shipping service or purchase shipping insurance. We are not responsible for lost or damaged returns.

4. Refund Policy

4.1 Processing Time

  • Refunds will be processed within 5-7 business days after receiving and inspecting the returned item.
  • You will receive a confirmation email once your refund has been issued.

4.2 Refund Methods

  • Refunds will be credited to the original payment method. If the original payment method is no longer available, store credit will be issued.

4.3 Partial Refunds

  • Partial refunds may be granted for items that:
    • Are not in their original condition.
    • Are missing parts that were included at the time of purchase.

5. Exchanges

5.1 Eligibility for Exchanges

  • Exchanges are allowed for items that are defective, damaged, or incorrect.
  • Contact us at support@ylivix.xyz within 7 days of receiving the item to request an exchange.

5.2 Process for Exchanges

  • Follow the same steps outlined in the “How to Initiate a Return” section.
  • Once the returned item is received and inspected, we will ship the replacement item at no additional cost.

6. Cancellations and Modifications

6.1 Order Cancellations

  • Orders can be canceled within 24 hours of placement by contacting our support team.
  • If the order has already been shipped, you must follow the return process to obtain a refund.

6.2 Modifications

  • Changes to an order (e.g., shipping address updates) must be requested within 24 hours of order placement.

7. Damaged or Defective Items

7.1 Reporting Damages

  • Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect.
  • Provide photographs of the damaged packaging and item for faster resolution.

7.2 Resolution Options

  • We will either:
    • Replace the damaged item.
    • Issue a full refund.

8. International Returns

8.1 Additional Considerations

  • International customers are responsible for return shipping costs, including any customs fees or duties.
  • Ensure all customs forms are completed accurately to avoid delays.

9. Gift Returns

9.1 Process for Gift Returns

  • If the item was marked as a gift at the time of purchase, you may return it for store credit.
  • Contact us with the gift receipt to initiate the process.

10. Frequently Asked Questions

10.1 What should I do if my refund hasn’t been received?

  • Check with your bank or credit card company, as processing times may vary.
  • If you still haven’t received your refund, contact us at support@ylivix.xyz.

10.2 Can I return an item purchased from a third-party retailer?

  • No, only items purchased directly from ylivix.xyz are eligible for returns.

11. Contact Us

If you have any questions about our Return Policy, please contact us:

Email: admin@ylivix.xyz

Phone: +17083314848