Welcome to Ylivix.xyz! We value your trust and are committed to providing high-quality products and exceptional customer service. This Warranty Policy outlines the terms and conditions under which warranties are offered for products purchased through our website. By purchasing from Ylivix.xyz, you agree to the terms detailed below.
1. Coverage of Warranty
Our warranty covers manufacturing defects and workmanship issues that arise under normal use conditions. It is our priority to ensure that our customers receive defect-free products.
- Manufacturing Defects: Includes structural flaws, improper assembly, or substandard materials used during production.
- Workmanship Issues: Includes issues such as stitching errors, hardware malfunctions, or improper finishing.
This warranty does not cover damages resulting from:
- Misuse, neglect, or improper handling.
- Unauthorized modifications or repairs.
- Normal wear and tear, including fading, scratches, or abrasions.
- Accidents, exposure to extreme conditions, or natural disasters.
2. Warranty Period
The warranty period varies depending on the product category. Specific durations are as follows:
- Electronics: 12 months from the date of purchase.
- Apparel: 6 months from the date of purchase.
- Accessories: 3 months from the date of purchase.
- Other Products: Warranty terms will be specified on the product page.
Please retain your purchase receipt as proof of the transaction. The warranty period begins from the date mentioned on the receipt.
3. How to Claim Warranty
To claim a warranty, follow these steps:
- Contact Customer Support: Reach out to our support team at support@ylivix.xyz with the following details:
- Order number.
- Product name and description of the issue.
- Clear photographs or videos showcasing the defect.
- Assessment: Our team will evaluate your claim and provide further instructions within 5 business days.
- Return and Inspection: If required, ship the product back to the address provided by our team. Ensure it is securely packaged to avoid further damage.
- Resolution: After inspection, we will offer one of the following resolutions:
- Repair: Fix the defective part or issue.
- Replacement: Provide a new product of the same model (subject to availability).
- Refund: Issue a full or partial refund if repair or replacement is not feasible.
4. Warranty Exclusions
The warranty is void under the following circumstances:
- Products damaged due to improper installation, use, or maintenance.
- Damage caused by third-party repairs or alterations.
- Products purchased from unauthorized sellers or platforms other than Ylivix.xyz.
- Lost or stolen items.
- Any products explicitly sold as “used,” “as-is,” or “refurbished.”
5. Shipping Costs for Warranty Claims
- Within Warranty Period: If the defect is covered under warranty, Ylivix.xyz will bear the cost of return shipping and reshipping the repaired or replaced product.
- Out of Warranty Period: Customers are responsible for all shipping costs associated with repairs or replacements.
Please note that we do not reimburse customs fees, duties, or taxes incurred during shipping.
6. Warranty Transferability
The warranty is non-transferable and applies only to the original purchaser of the product. Proof of purchase is required for all warranty claims.
7. Limitation of Liability
Ylivix.xyz’s liability is limited to the repair, replacement, or refund of the defective product, as outlined in this policy. We are not responsible for:
- Indirect, incidental, or consequential damages.
- Loss of data, revenue, or business opportunities.
- Delays caused by shipping or customs processes.
8. Additional Support and Extended Warranty
- Extended Warranty: Ylivix.xyz offers an optional extended warranty plan for certain products. The terms and cost will be specified on the product page.
- Customer Support: For questions or concerns, contact our team at support@ylivix.xyz or visit our Help Center.
9. Products Without Warranty
Certain products may not be covered under any warranty. These include:
- Clearance or final sale items.
- Perishable goods.
- Software or digital products.
For such items, all sales are final, and no returns or exchanges are permitted unless explicitly stated otherwise.
10. Updates to Warranty Policy
Ylivix.xyz reserves the right to modify this Warranty Policy at any time. Changes will be effective immediately upon posting on our website. Customers are encouraged to review this policy regularly to stay informed.
11. Governing Law
This Warranty Policy is governed by the laws of the jurisdiction where Ylivix.xyz operates. Any disputes arising from or related to this policy will be resolved in accordance with these laws.
Thank you for choosing Ylivix.xyz. We are dedicated to ensuring your satisfaction and providing reliable support for your purchases. For further assistance, please do not hesitate to contact us!